Effective 2 August 2026
Terms of use
Clear terms for business access to Stepmine, including early access and the current account and organization service.
1. Agreement and business eligibility
These terms form a binding agreement between the provider identified below and the customer that accesses or uses Stepmine. The Service is intended for business and professional use, not personal or household use. Creating an account requires express acceptance of the current Terms and acknowledgement of the Privacy policy; Stepmine records their versions and acceptance timestamps. If you create an account or accept these terms for an organization, you confirm that you are at least 18, may enter into contracts, and have authority to bind that organization. Its authorized users must follow these terms, and the customer is responsible for them. If you do not agree, do not access or use the Service.
2. Provider and contact
Daniel Balastegui Julian, trading as Stepmine, provides the Service. Contractual, legal, and support notices may be sent to [email protected]. Stepmine is the trading name used throughout these terms; “we”, “us”, and “our” refer to the provider, while “customer” means the business or professional accepting these terms.
3. Current Service
Stepmine currently provides its public website and early-access request channel, together with account registration, email verification, sign-in and recovery, secure device sessions, organizations, memberships, invitations, role-based access, an authenticated domain-empty canvas, and account identity preferences such as name, avatar, phone, language, timezone, password, and deletion. Access is hosted; no software source code is transferred. Features described as planned, illustrative, or unavailable are not part of the Service until we release them or include them in an Order.
4. Early access and evaluation
An early-access request is only a request to be contacted. It does not guarantee admission, a launch date, capacity, continued access, or any future feature. Preview, beta, trial, and evaluation access may be incomplete, change materially, contain errors, and be suspended or ended. Unless an Order states otherwise, that access is provided without a service-level commitment and only for internal evaluation. Do not rely on it for critical, regulated, safety-related, or production operations, and maintain any copies reasonably needed for your business continuity.
5. Accounts and organizations
Each authorized user must use an individual account, provide accurate and current information, protect credentials and devices, and notify us promptly at [email protected] of suspected compromise or unauthorized access. Accounts may not be shared or transferred. A customer controls its organizations, invitations, memberships, and assigned roles; owners and administrators act for the customer within their permissions. The customer must remove access when it is no longer authorized and remains responsible for activity under its accounts unless caused by our breach of these terms or failure to use reasonable security measures.
6. Customer responsibilities
The customer must use the Service only for lawful internal business purposes, give authorized users any required workplace or privacy notices, obtain all permissions and legal bases needed for information it submits, and configure access consistently with its own obligations. The customer is responsible for its network, compatible devices, account administration, and decisions made from information in the Service. Stepmine does not provide legal, tax, accounting, employment, or professional advice, and the Service must not be treated as a system of record where law or contract requires another control.
7. Acceptable use
Acceptable use excludes unlawful, fraudulent, abusive, infringing, deceptive, discriminatory, or harmful activity. You must not bypass authentication, authorization, rate limits, or security controls; probe or test vulnerabilities without written permission; introduce malware; disrupt availability; create accounts in bulk; scrape or automate access outside documented interfaces; impersonate others; expose another person’s information without authority; upload unlawful or rights-infringing material; reverse engineer except where law makes that restriction unenforceable; resell the Service; or use it to build a competing service from non-public functionality. Coordinated security research requires advance written authorization.
8. Customer Data
“Customer Data” means account, profile, avatar, organization, membership, invitation, and other information that the customer or its authorized users submit to the Service. As between the parties, the customer retains its rights in Customer Data. The customer grants us and our processors a non-exclusive, worldwide, limited license to host, copy, transmit, display, secure, back up, and otherwise process Customer Data only as reasonably necessary to provide, maintain, support, and protect the Service, follow documented customer instructions, comply with law, and enforce these terms. The customer confirms it has the rights required to grant that license.
9. Privacy, security, and service data
Our Privacy policy explains how we process personal data and is incorporated for that purpose. We use reasonable technical and organizational safeguards appropriate to the current Service, but no internet service is risk-free. The customer must not submit special-category, highly sensitive, regulated, or production data unless we expressly agree in an Order and provide any required data-processing terms. We may use telemetry and operational data to secure, support, and improve the Service when it is aggregated or de-identified so that it does not identify the customer or an individual. We do not sell Customer Data.
10. Third-party services
The Service relies on third-party hosting, network protection, human verification, email delivery, and storage providers. Their availability may affect the Service, and their own terms govern services the customer obtains from them directly. We remain responsible for our obligations when using processors, but do not control unrelated third-party products, websites, or customer-configured integrations. A link or technical compatibility does not create an endorsement. The Privacy policy describes the relevant recipient categories, and the current processor list is available on request.
11. Fees, Orders, and taxes
The current public website, early-access request, and any expressly granted free evaluation access do not create a payment obligation. We will not charge the customer unless it accepts a written or electronic order, subscription screen, or other commercial offer that states the fees, billing period, taxes, renewal, cancellation, and any usage limits (an “Order”). Each Order forms part of this agreement and controls if it expressly conflicts with these terms. The customer must pay agreed fees and applicable taxes when due. We will provide required pre-contract information before any paid online purchase.
12. Intellectual property, feedback, and confidentiality
We and our licensors retain all rights in Stepmine, its software, design, documentation, brand, and improvements. Subject to these terms, we grant the customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable right during the agreement to access the Service for its internal business purposes. Feedback may be used without restriction or payment, provided we do not identify the customer without permission. Each party must protect non-public information marked confidential or reasonably understood to be confidential, use it only for this agreement, and disclose it only to personnel and advisers with a need to know or when law requires.
13. Availability, support, and Service changes
We may maintain, update, improve, or modify the Service. We will not materially reduce paid core functionality during an active Order except for security, legal, third-party dependency, or abuse-prevention reasons, and any additional commitment must appear in that Order. Free and early-access functionality may change or end. Unless an Order includes a service level or support plan, the Service is provided without guaranteed uptime, response time, recovery point, retention period, or support window. We will use reasonable efforts to communicate material planned interruptions when practical.
14. Suspension, termination, and deletion
Either party may end free access at any time. Either party may terminate an Order for a material breach not cured within 30 days after notice, unless the breach cannot be cured. We may suspend only the affected access when reasonably necessary to address a security threat, unlawful use, overdue undisputed fees, or a material breach, with notice and an opportunity to remedy when practical. Account deletion may require transferring ownership of shared organizations and does not delete an organization controlled by others. After termination, access ends and data is deleted or retained according to the Privacy policy, legal duties, security records, and any Order. Clauses intended by their nature to survive will survive.
15. Warranties, liability, and third-party claims
To the maximum extent permitted by law, free, beta, and early-access Service is provided “as is” and “as available”; we do not promise uninterrupted or error-free operation or fitness for a particular outcome. Neither party is liable for indirect, incidental, special, punitive, or consequential loss, or lost profit, revenue, goodwill, or data. Each party’s aggregate liability arising from the Service is limited to the greater of EUR 100 and fees paid or payable for the affected Service during the 12 months before the event. These exclusions and limits do not apply to fraud, wilful misconduct, gross negligence, death or personal injury, confidentiality breaches, infringement or misuse of intellectual property, payment duties, or liability that law does not allow to be limited. The customer is responsible for third-party claims caused by its unlawful Customer Data or material breach of acceptable use.
16. Changes, governing law, and general terms
We may update these terms to reflect Service, legal, security, or business changes. We will give at least 30 days’ notice of material changes by email or in the Service, except urgent legal or security changes may take effect sooner. Continued use after the effective date means acceptance; if the customer objects, it must stop using the Service before then. Spanish law governs, excluding conflict rules, and business disputes are subject to the courts at the provider’s establishment after good-faith negotiation. Mandatory consumer rights and jurisdiction remain unaffected if they legally apply. Neither party is the other’s agent. Force majeure excuses delay beyond reasonable control. Failure to enforce is not a waiver; invalid terms are severed; assignment requires consent except with a business transfer; and these terms plus any Order are the entire agreement. Spanish and English versions are intended to match; the Spanish version controls if an inconsistency remains, to the extent permitted by law.